The Website www.planet-shop.gr constitutes the electronic presence of the company with the name " NASTAS APOSTOLOS " and the distinctive title "PLANET SHOP - Networking & Communication" (VAT 128136997, DOU A' THESSALONIKIS).

The headquarters of the company is located in Drymos, Thessalonikis). "

PLANET SHOP - Networking & Communication makes every effort every day to serve the company's customers as effectively as possible. The creation of this particular e-shop marks the beginning of an advanced form of communication between the company and our customers. The e-shop that is being created is addressed to all internet users who wish to receive immediate information on the products offered by our company in combination with the possibility of making purchases through the e-shop, following a remote online order, always under the subject to the adequacy of the company's reserves. "PLANET SHOP - Networking & Communication" aims at immediate customer service and satisfaction with the continuous responsibility it demonstrates throughout the course of its business development and the cultivation of trust . The present conditions are fully compatible with the applicable European and Greek law, while the users recognize the right of the company to change the provisions of these conditions, insofar as they do not concern binding legal obligations and without affecting completed situations. The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them. For us, it is our obligation for the customer to always be informed and assured. For this reason, we inform the customers of our online store about the following issues: A. PROTECTION OF PERSONAL DATA We would like to inform you that respecting personal data, " Nastas Apostolos ", owner company of the website

www.planet-shop.gr keeps your personal information strictly confidential and inaccessible to any person not directly involved in the ordering and transaction process.

To enter the site, www.planet-shop.gr you use two passwords, the Username (email) and the Code (Password). You are given the possibility to change the Password as often as you wish and we would recommend you, for security reasons, to change your password at regular intervals and to avoid using the same passwords.
 
PLANET SHOP may not transfer said data to any third party (natural or legal person) for any reason with the exception of relevant provisions of the law and only to the competent authorities. The management and protection of the personal data of the visitor/user of its services www.planet-shop.gr is subject to the conditions of this section as well as the relevant provisions of the Greek Law (Law 2472/1997 on the protection of the individual from the protection of personal data as supplemented by the decisions of the President of the Personal Data Protection Committee, Law No. 207 /1998 and 79/2000 and article 8 of Law 2819/2000) and European law (directives 95/46/EC and 97/66/EC).

All payments made using a card are processed through the Eurobank electronic payment platform and use TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

1. PLANET SHOP Identity If you have any questions about our company's Privacy Policy, you can contact us using the details below. PLANET SHOP - Networking & Communication DRYMOS THESSALONIKI PO Box 57200 Phone: +30 231 231 5031 E-mail: gdpr_at_planet-shop.gr You can submit questions about personal data protection, privacy and data security at gdpr_at_planet -shop.gr

2. What information do we collect? You can browse our website anonymously. If you choose to register on our website, the following categories of your account data will be processed: “Account data” When you create your personal account on our website, place an order, subscribe to our newsletter or respond to a survey, it is collected basic contact information such as email address, your name, company name, address, telephone number, VAT number, preferred system language, order number, email address of invoice recipients and credit card or bank account details. “System Generated Data” The system automatically creates and stores metadata based on other types of data, e.g.: 

• Subscription data such as start date, last billing date and the result of a mandatory VAT number validation. Issued invoices are stored so that you can access any issued invoices from your service manager.

You will be informed by PLANET SHOP about changes to the operation of the platform, such as the implementation of additional functions, by e-mail if you subscribe to the PLANET SHOP newsletter from your account settings page.

3. How do we use the information from your data?

Any of the information we collect from you may be used for one or more of the following purposes:

3.1. To customize your experience (the information will help PLANET SHOP better meet your individual needs).
3.2. To improve our website.
3.3. To identify you as a contracting party.
3.4. To log in to your account at www.planet-shop.gr
3.5. To contact you.
3.6. To enable PLANET SHOP to issue valid invoices and receipts and process transactions (your information will not be sold, bartered, transferred or provided to any other company for any reason, without your consent, except for the express purpose of the delivery of the requested service)
3.7. To enable automated handling of subscriptions.
3.8. To send periodic emails (The email address you provide for order processing may be used to send you information and updates about your order, in addition to receiving occasional company news (if accepted), updates, related product or service information etc.)

At any time you can unsubscribe from receiving informative emails or even delete your account on our website.

4. Legal basis

4.1. EU General Data Protection Regulation ( GDPR )

The processing of your data is either based on your consent or where the processing is necessary for the performance of a contract to which you are a party or to take steps at your behest before entering into of a contract, see GDPR art. 6(1)(a)-(b).
If the processing is based on your consent, you can withdraw your consent at any time by contacting us using the contact details set out in clause 1 or via our website.

In order to enter into a contract regarding the purchase of PLANET SHOP products/services, you must provide us with the required personal data. If you do not provide us with all the required information, it will not be possible to transact with our company.

4.3. Children's Online Privacy

PLANET SHOP complies with the requirements of the Children's Online Privacy Act. We do not knowingly collect information from persons under the age of 16. The website, products and services are directed to persons at least 16 years of age or older.

5. How do we protect your information?

PLANET SHOP implements the following technical, physical and organizational measures to maintain the security of your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized use, unauthorized modification, disclosure or access and against all other unlawful forms processing.

5.1. Availability

The service uses the extensive capabilities of the cloud environment to ensure high availability, including full redundancy, load balancing, automatic capacity scaling, continuous data backup and geo-replication along with a traffic manager for automatic geo-failover in data layer disasters. All failure mechanisms are fully automated.

No personal data is permanently stored outside PLANET SHOP's cloud platforms. Physical security is therefore maintained by PLANET SHOP itself or PLANET SHOP's contracted subcontractors, see Clause 7. PLANET SHOP complies with industry standards such as ISO 27001 for physical security and availability, e.g. with two-factor access control using biometrics and card readers, barriers, fencing, security cameras and other measures.

5.2. Integrity

To ensure integrity, all data transits are encrypted to comply with best practices for protecting data confidentiality and integrity. B.C. all credit card information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider's database to be accessible only by those authorized to access such systems and who are required to maintain confidentiality information.

5.3. Confidentiality

All staff are subject to complete confidentiality by signing a Confidentiality Statement and all subcontractors and subcontractors are required to sign a Confidentiality Statement if complete confidentiality is not part of the main agreement between the parties.
Access to personal data is only possible by authorized personnel and is possible only through an encrypted connection. Access to data in a database is only possible when the IP number of the person accessing the data has been authorized to gain access.
Devices that have the right to temporarily store personal data are always kept in a secure and locked place, except when in use and under constant supervision. Personal data is never stored on portable media such as USB flash drives or DVDs.

5.4. Transparency

PLANET SHOP will inform you at all times of changes in privacy and data security procedures, including practices and policies. You can at any time request information about where and how data is stored, secured and used. PLANET SHOP will also provide the summaries of the independent audits of the Service.

5.5. Isolation

Access to personal data is blocked by default using a zero-privilege policy. Access to personal data is limited to authorized personnel.

5.6. The ability to intervene

PLANET SHOP provides the rights of access, correction, deletion, blocking and objection by providing integrated data management functions on your account page on its website, by offering the possibility to send instructions through the PLANET SHOP helpdesk and by informing and providing the customer the possibility of objection when PLANET SHOP intends to implement changes in the relevant practices and policies.

5.7. Monitoring

PLANET SHOP uses security reports to monitor access patterns and to identify and limit potential threats. Administrative operations, including system access, are logged to provide information if unauthorized or accidental changes are detected.
System performance and availability are monitored by both internal and external monitoring services.

5.8. Personal data breach notification

In the event that your data is compromised, PLANET SHOP will notify you and the relevant Supervisory Authorities within 72 hours, via email with information about the extent of the breach, the affected data, any impact on the service and the action plan of PLANET SHOP to take measures to secure the data and to limit any adverse effects on the persons to whom the data refer.

"Personal data breach" means a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed in connection with the provision of the Service.

6. How do we use cookies ?

See PLANET SHOP's Cookies Statement regarding the cookies we use on Cookies Policy

7. Do we report information to external bodies?

PLANET SHOP does not sell, trade or in any other way transfer to third parties information about personally identifiable data.
These do not include trusted third parties or subcontractors who help us operate our website and business or serve you. These trusted parties may have access to personally identifiable information on a need-to-know basis and are required to sign a Confidentiality Statement and keep your information confidential and only for as long as necessary.

We may also disclose your data when we believe that doing so is in accordance with the law, or protects our or others' rights, property, or safety. In addition, non-personally identifiable information may be provided to third parties for advertising, marketing or other purposes.

7.1. Subcontractors / trusted third parties

PLANET SHOP monitors the maintenance of standards and controls by subcontractors to ensure that data protection requirements are met.
Subcontractors also sign a confidentiality statement

7.2 Legally required disclosure

PLANET SHOP does not disclose customer data to law enforcement unless instructed by you or where required by law. When governments make a lawful demand for customer data from PLANET SHOP, PLANET SHOP limits disclosure. PLANET SHOP will release specific data only on the basis of the relevant legal requirement.

If required to disclose your data, PLANET SHOP will notify you immediately and provide you with a copy of the demand, unless prohibited by law.

8. Third party links

From time to time, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked websites. Nevertheless, we seek to protect the integrity of our website and welcome any comments regarding these websites.

9. Where do we store your personal data?

Your personal data will not be transferred, stored and/or retrieved by PLANET SHOP, outside the European Union.

9.1. Location of personal data

All data is stored in databases and files on PLANET SHOP's proprietary servers. The servers are located in PLANET SHOP premises or in cloud vendors within Greece.
For the databases we take back up at regular intervals so that it is possible to restore within a reasonable time. Backups are stored in the same geographic location as the database.

9.2. Software Installation on Customer's System

No software installation is required to use the Service. The service is protected by a password entry system and is accessible through a standard web browser, automatically using an encrypted https connection for all communications between the browser and the PLANET SHOP server to protect any data in transit.

10. Access, data portability, migration and transfer assistance

You may at any time receive confirmation from PLANET SHOP as to whether your personal data will be processed.
You can request a complete copy of data at any time, which you can transfer to another data controller. Your data will be delivered by PLANET SHOP within 30 working days, as spreadsheet files in Microsoft Excel format. Logical relationships between datasets will be maintained in the form of unique identifiers. You are required to pay €1,000 + VAT for each data copy order.

11. Request for correction, limitation or deletion of personal data

11.1. Correction

You may at any time request, without undue delay, correction of inaccurate personal data concerning you, see clause 5.6.

11.2. Restriction of the processing of personal data

You can at any time ask PLANET SHOP to restrict the processing of personal data when one of the following applies:
a. If you dispute the accuracy of the personal data and for a period until PLANET SHOP verifies the accuracy of the personal data.
b. If the processing is unlawful and you object to the deletion of the personal data and require the restriction of its use, or
c. If PLANET SHOP no longer needs the personal data for the purposes of the processing, but is required by you to establish, exercise or defend legal claims.

11.3. Deletion

You may request the deletion of personal data concerning you without undue delay, and PLANET SHOP must delete the personal data without undue delay, when one of the following applies:

a. if the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed
b. if you withdraw your consent, on which the processing is based and where there is no other legal basis for the processing.
c. if you object to the processing in case the processing is intended for direct marketing.
d. if the personal data has been unlawfully processed, or
e. if the personal data must be deleted to comply with a legal obligation under Community or national law.

12. Data retention

12.1. Data Retention Policy

Your account data subject to tax regulations will be retained for up to 5 years from the cancellation of your account in our system.
Settings data and system-generated data will be marked as inaccessible and retained in our system for 90 days after you delete your account on our website. After this period, they are deleted without notice.

12.2. Retention of data to comply with legal requirements

You may not ask PLANET SHOP to change any of the predefined retention periods, except for the reasons for deletion in accordance with paragraph 11.3, but you may suggest changes to comply with certain laws and regulations .

12.3. Return of data and / or deletion of data

There will be no data other than the Account Data, after the termination of the contract. You can request a copy of your account data before expiration. You must not cancel the service account until the data copy has been delivered to you, as PLANET SHOP will otherwise be unable to deliver the data copy to you.

13. Liability

PLANET SHOP uses a wide range of integrated recording functions in its online platform. PLANET SHOP records all system updates, settings and access changes so that it is fully aware of any unauthorized or accidental changes.
You can request an additional data protection audit from an independent third party, which is also acceptable to PLANET SHOP. The fee is €5,000 + VAT for an audit request and an additional €200 for each hour that PLANET SHOP spends in connection with the audit, as well as any other costs related to the audit, including the auditor.

14. Cooperation

PLANET SHOP will work with you to ensure compliance with applicable data protection provisions, e.g. so that you can effectively ensure the exercise of data subjects' rights (right of access, rectification, erasure, blocking, opposition) for incident management, including judicial analysis in the event of a security breach.

15. Terms of use

Please also visit the section of the Terms of Service that defines the use, disclaimers and limitations of liability governing the use of our website at www.planet-shop.gr

16. Your consent

By using our website, you agree with this Privacy Policy.

17. Changes to our privacy policy

If we decide to change our Privacy Policy, we will post those changes on this page and/or update the Privacy Policy modification date below.
This Privacy Policy was last modified on January 21, 2024.

18. Complaint

You may file a complaint at any time with a supervisory authority regarding the collection and processing of personal data by PLANET SHOP. In Greece, you can file a complaint with the Personal Data Protection Authority http://www.dpa.gr

B. SECURITY

OF THE WEBSITE www.planet-shop.gr uses Eurobank's SSL protocol, for secure online commercial transactions. This encrypts all credit card information so that it cannot be read or changed in transit over the Internet.

The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.

C. THE ITEM SOLD

The characteristics and other details of the products sold are available and you can find them by following the search instructions listed on our websites and by "clicking" on the name of the corresponding product.

D. ORDERING PRODUCTS AND CONSUMER PROTECTION

Placing an order through the e-shop constitutes a distance sales contract regulated by the legislative framework of Law 2251/1994, as amended.
You can place a valid order through the e-shop if you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and you are not in judicial custody regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.

Periodic Changes

e-shop.gr continuously expands, updates and improves its website, and the related products and services, it will also update this policy. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures implemented by www.planet-shop.gr

If you use this website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.

Limitation of liability.

The www.planet-shop.gr is not liable to customers / users for damages that may arise from the execution or non-execution of their order (except in cases of Product Returns). It also reserves the right to deliver the goods in cases of force majeure. planet-shop.gr cannot provide any guarantee for the availability of the products, The store provides the content (eg information, names, photos, illustrations), the products and services available through the website "exactly as they are". In no case shall we be liable for any legal or civil and/or criminal claims nor for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available from it and/or from any unauthorized interference by third parties with products and/or services and/or information available through it.

Cookies
The website www.planet-shop.grmay use cookies to identify the visitor/user/subscriber of certain services and pages of the websitewww.planet-shop.gr.
Our website does not store any information that could by itself identify the persons who use it, without their consent. The cookies that can be used by this website are used either exclusively per session or to maintain user preferences. Cookies are not shared with third party services.

Cookies are divided into 2 categories:

a) essential cookies
b) statistical cookies

Essential cookies cannot be disabled (except through your browser settings) and are necessary for the smooth operation of the site. It concerns settings you have chosen, logging into your account, etc.

Statistical cookies help us to understand how you interact with the site, in order to improve our services. They concern cookies of the Google Analytics service. Information is collected anonymously.

Necessary cookies :

These are cookies that the server creates on your first visit to the site and have a duration of 90 minutes. It is necessary to maintain default settings on each visit to the site and necessary to stay logged in to your account.

Data Privacy Statement
It is the cookie that concerns your consent to cookies so that the relevant window does not pop up on every page visit of the site.

Statistic Google Analytics cookies

We use the Google Analytics service to collect traffic and search query data.
The data is collected on Google servers and your IP is not used to identify you.
Google analytics cookies are only activated with your consent.